The following are some of our frequently asked questions and their answers
Owner’s Manual is here for Vertical, Overhang, and Slim units.
PLEASE NOTE: At BSC we bring continuous improvement to our products through our experience and development. Consequently, expect periodic updates in the online owner’s manual or FAQ Updates. These updates can be found at either the manual or the updates on FAQ.
1. We no longer include silicone bands to hold ipods and cell phones.These can be purchased separately if you would like them. They are in the products section on the website.
2. We also include one washer per lock nut and no longer recommend using a washer in contact with the wood panel because this results in better solid contact of the panel directly to the steel square bar.
3. The back support bar and wood panel don’t have countersunk holes. Instead, you tighten the bolt and nut until the countersink bolt goes flush or slightly below the surface of the wood. The result will be secure and work well.
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We hope this information is helpful to you.
If you have additional questions, please contact us at email@example.com
We work with our customers closely to make sure that they are completely satisfied, and if things don’t work out, we gladly accept reasonable returns as long as they are in resellable condition and have not been altered. Returns must be made within 30 days of purchase. See our returns section on your receipt. Our suggestion is to hold off drilling additional holes on the panel if you can, until you’ve assembled the Blank Slate and hang from it to make sure that you like it. We do stand by the quality of our product!
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